FAQ

1.How to care for Jewelry？
Store your jewelry separately to avoid the scratch
Keep away from chemicals, sweat, bath, crash to avoid any damage
Rub your Jewelry with polishing cloth to bring back the shine

2.What is the material of your jewelry?

Most of the jewelry are made of 925 sterling silver. The finish of the gold/rose gold jewelry are gold plated/rose gold plated. Some of the jewelry are made of real 14K/18K gold or stainless steel.

3.Do you ship worldwide?
For your convenience, we are happy to ship our products to every place in the world. We are glad to offer Free Standard Shipping for Any Order. For more information, please check World Shipping.

4.How do I make changes after my order has been placed?
If you notice a mistake with your order, please email us to service@romanticwork.com and detailed message with your name, phone number, and order number if available.

5.Why cannot I upload the picture when I want to make personalized photo jewelry?
If this situation happens, it may caused by the slow speed of your using browser. You can change other browser to try again. Or you can also place your order first and send your picture and your order number to us: service@romanticwork.com. Then we will deal with your personalized photo charm.

6.What if I don't like my jewelry after receive it?

Don't worry about it. We promise an easy 60-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.For more information, please check Return & Cancellation Policy.

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